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Having issues uploading your works online?
How do I upload my products on the Seller Portal?
Before you upload your products, you will need to ensure that you have completed the details in your 'Profile' and 'Account' tabs first. Photograph your artwork or design item Use a DSLR or SLR camera to capture high-resolution images of your artworks. We have a zoom function on the website, so the better your images are, the better your chances of selling! For more details, click here for our [image upload guidelines](https://faqs.theartling.com/en/article/what-are-the-guidelines-for-image
What are the guidelines for image uploads?
Please make sure your images fulfil the following requirements: Please use high-resolution images. We recommend that the images that have a minimum of 1200px on the longer side and 72 dpi. Images should either be in a JPEG or PNG file format, up to 10MB. Images of your work must be sharp and in-focus and show the full artworks or design item. The dimensions must be accurate. The artwork has to be well-cropped and centred. The first image should show the full artwork only w
Why is my product pending?
If your product is currently marked as “Pending”, this means that your products need some amendments before they are published. The images you uploaded may not follow our guidelines Your product has some missing information The information of your product needs some amendments You will receive an email notifying you that your product needs amendments and details on the changes needed !(https://storage.crisp.chat/users/helpdesk/website/bcd95c278729f800/amendments-email-sample_mkl
What is the 'rendered to scale' function in the Seller Portal?
For each artwork, we include interior images of the artworks that are rendered to scale based on its dimensions. You have the option to show or hide this function for each product in your Seller Portal. We highly
How do I make changes to my products?
You will be able to make changes by clicking on the product in your Seller Portal. After you make the changes, click on Save to ensure that your changes are saved. For products that are published, all changes you make will be immediately shown on the site once you click the save button.
Is there a limit to how many products I can upload on The Artling?
At the present time, there is no limit on the number of products an artist or designer can publish on The Artling. However, you do have to upload a minimum of one product in order for your seller profile to be published on the platform.
What art styles should I use to tag to my products?
When you upload your artworks, you will need to tag at least 1 art style to your artwork. It is good to tag your works correctly so that they are featured in the relevant categories and are easily found. Here are some definitions of art styles on The Artling to guide you: Abstract Abstract artworks are non-objective and non-representational. Abstract works use shapes, colors, forms and gestural marks, and do not represent subject matter, people, or th
How do I mark a work as sold?
If your product listed on The Artling has been sold elsewhere, you will need to mark it as sold in your Seller Portal as soon as reasonably possible. Please note that you will only be able to mark Published works as sold. Login to your Seller Portal Click on the 'Products' page in your Seller Portal Click on the product that you wish to mark as sold. Scroll to the bottom, and click the 'Mark as Sold' button in gold !(https://storage.crisp.chat/users/helpdesk/website/bcd95c27
How do I unpublish or delete a product on my Seller Portal?
To unpublish products already published on the site: Click on the 'Products' page in your Seller Portal Click on the product that you wish to unpublish Scroll to the bottom, and click the 'Unpublish' button in red To delete a published product, you will need to unpublish it first. Unpublish the product will the steps above Scroll down to the bottom of the page and click th
Why was my product not selected for publishing?
The Artling is a curated site, and all pieces listed on the platform are reviewed by our team and selected for publishing. Please check the selection criteria here. If none of your questions have been answered, please do get in touch with us directly at email@example.com, and we will endeavour to respond to you within 7 working days.
How do I hide the prices of my artworks so that they do not show publicly on the site?
Sellers will see the option to hide the price of their product if the product listed price is above USD 10,000.
How do I upload multiple images of my product?
You can upload multiple images by clicking on or dropping image files into this box. You will be able to upload a maximum of 4 images (1 Main image and 3 secondary images).
I am on vacation and will not be able to ship out any products for a while. How do I put my shop on pause?
Just let our team know, and we will advise any interested customers of the delay!
I have some technical trouble – How can I troubleshoot?
If you’re facing issues while using the site, try refreshing your browser, or using a different browser (e.g. if you’re using Chrome, try on Safari or Firefox). If these don’t fix the issue, please e-mail us at firstname.lastname@example.org so we can look into it.