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Shipping & Delivery
What to expect after purchasing.
What is the return policy for items?
All sales are final. If you are unsure of any details on the product, don't hesitate to get in touch with our friendly team via live chat or by email! We accept returns for damaged or defective products. Returns for other reasons are determined on a case-by-case basis. Send us an e-mail at contact@theartling.com with your order number and we will review your request and get back to you within 3-5 working days. In the unfortunate event that your order arrives in less
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Does The Artling ship internationally?
Yes, The Artling ships to most countries using internationally-recognized couriers.
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How do you determine shipping costs?
Shipping costs are based on the item's location and your shipping address. The cost is determined by the volume of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works (especially those that require unique crating or packaging materials) will cost more to ship. Our team will be in touch with you within 48 hours with an accurate shipping quote for the items in your cart, after you have checked out. You will not be charged until you have
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Does The Artling insure all shipments?
The Artling organizes for shipment insurance via the couriers that we work with. Any damages or defects will need to be reported to The Artling within 24-48 hours of receiving the shipment. In the case of loss or damage please contact admin@theartling.com and we will resolve the problem as quickly as possible. Please note that more expensive works have higher insurance fees, which accounts for higher shipping costs of expensive works.
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How do you handle duties and taxes?
For orders within Singapore, there is a 7% GST chargeable. For customers ordering from outside Singapore, any relevant duties and taxes will be charged upon delivery of the items.
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When will my work be delivered?
All products ship within 14-21 business days unless otherwise noted on the product page. When your item has shipped, you will receive an e-mail confirmation with a tracking number so that you can track the status of your shipment. Once you have been notified that your work has shipped, you can use the tracking number provided to track the estimated delivery date.
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Do I need to be home when the work is delivered?
Yes,we require direct signature on our packages due the valuable nature of the items we are shipping. Our couriers will get in touch with you in advance, and someone will need to be at your place of residence to accept and sign for your package.
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