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All the help you need from packing to shipping your works.
What happens when I sell my product?
Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address. You will be able to view the delivery address by logging into your account and clicking on the “Submit Shipping Quote” button provided in the email. 2. **Provide shi
What do I have to do to ship the product?
If your product has been sold, the standard process for shipment to the client is as follows: Condition Check Certificate of Authenticity Pack Product Organise Shipping [Tracking Details](/en/article/how-do-i-send-the-tra
How do I organise for shipping of my item?
There are three shipping instructions listed below: (i) local deliveries within Singapore, (ii) international shipments to Singapore, and (iii) international shipments. The steps and information below are important to follow to prevent any issues and delays with shipment. i. For local deliveries within Singapore, use the shipping details below. Ship-To/Delivery Address Client’s Name & Contact No. Client’s Singapore Address **ii. For international shipments to Singapore, use the sh
What shipping documents do I need?
The shipping documents required will vary based on the shipping company, so we strongly recommend getting in touch with your preferred shipping company directly for more information. The documents needed for shipment usually includes: Air waybill Document Air waybill Shipping Label Pro forma Invoice Shipment Receipt The Shipment Receipt is for the Sender to keep, while the rest of the documents should be handed over to the courier agents to be attached to the shipment. These document
What is the Condition Check process?
A condition check is a process where we verify if the product is in good condition for a sale before it is shipped to the customers. The condition check will need to be done before and after the item has been packed. Once we have confirmed that the item is in good condition, we will then inform you via email to proceed to pack and prepare the product for shipping. You will receive an automatic email from us notifying you that your product has been sold. We will then need to proceed wit
How do I submit my invoice?
After your product has been shipped, you will need to prepare your invoice for the payment of the product. You can submit your invoice by logging into your profile and clicking on the “Submit Invoice” button in the email that you will receive. Please note that the [payment](https://faqs.theartling.com/en/article/when-will-i-re
How do I submit the tracking details?
Once the product has been picked up and is in-transit, please submit the tracking link and code as soon as possible. You can submit the tracking details by clicking on the “View Shipment Info & Submit Tracking Details” button in the email. Payment will then be made once the product has been received by the client in good condition.
What is a Certificate of Authenticity?
For every product sold, please prepare a Certificate of Authenticity (COA) for the product that states key details about the artwork and serves as a record of purchase for the customer. Get in touch with us if you need a template for this.
How do taxes work?
Taxes should be billed directly to the client, or if shipped to Singapore, to ‘The Artling Pte Ltd’. The Seller does not need to cover any import taxes for international shipping.
How do I pack my item?
To protect your product, it is crucial that they are packed securely with sufficient packing materials in order to prevent any damage during transit. For Unframed Artworks Artworks Shipped Rolled Wrap the artwork in acid free tissue paper before rolling the piece. If you are shipping more than one artwork together, add a layer of acid free tissue paper in between the artworks. For additional protection against moisture and damages, wrap the artwork with bubble wrap. Pack the artwor