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All the help you need from packing to shipping your works.
What happens when I sell my Artwork?
For Artists, Designers & Galleries Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address Provide shipping cost: You will need to provide an accurate shipping cost from the item location to the buyer's address. The customer will then decide if they would like to proceed with their purchase. Ship to their address: If they do proceed and check out, you w
How do I delete my account with The Artling?
Please email email@example.com to request to delete your account, or an artist account if you are a gallery.
What shipping documents do I need?
The shipping documents required will vary based on the shipping company, so we strongly recommend getting in touch with your preferred shipping company directly for more information. The documents needed for shipment usually includes: Air waybill Document Air waybill Shipping Label Pro forma Invoice Shipment Receipt The Shipment Receipt is for the Sender to keep, while the rest of the documents should be handed over to the courier agents to be attached to the shipment. These document
What do I have to do to ship the artwork?
If your artwork has been sold, the standard process for shipment to the client is as follows: Condition Check Certificate of Authenticity Pack Artwork Organise Shipping Tracking Details
What is a Condition Check?
Before shipping your artwork, you will need to send at least 5 high-resolution images of your artwork to The Artling team for our condition check. The list of required images are as follows: Full front view Full back view Left-side view Right-side view Detailed close-up shots Our team will review these images, and let you know if we have any questions or concerns. Once you have our approval, you can then pack the artwork for shipment.
What is a Certificate of Authenticity?
For every artwork sold, please prepare a Certificate of Authenticity (COA) for the artwork that states key details about the artwork and serves as a record of purchase for the customer. Get in touch with us if you need a template for this.
How do I pack my item?
To protect your artwork, it is crucial that they are packed securely with sufficient packing materials in order to prevent any damage during transit. For Unframed Artworks Artworks shipped rolled Wrap the artwork in acid free tissue paper before rolling the piece. If you are shipping more than one artwork together, add a layer of acid free tissue paper in between the artworks. For additional protection against moisture and damages, wrap the artwork with bubble wrap. Pack the artwor
How do I organise for shipping of my item?
There are three shipping instructions listed below; (i) local shipments and deliveries within Singapore (ii) international shipments to Singapore and (iii) international shipments outside of Singapore. The steps and information below are important to follow in order to prevent any issues and delays with shipment. i. For local shipments and deliveries within Singapore, use the shipping details below. Ship-To/Delivery Address Client’s Name & Contact No. Client’s Singapore Address **
How do I send the tracking details?
Once the artwork has been picked up and in-transit, please send the tracking link and code to The Artling team via email. Payment will then be made once the artwork has been received by the client in good condition.
How do taxes work?
Taxes should be billed directly to the client, or if shipped to Singapore, to ‘The Artling Pte Ltd’. The artist does not need to cover any import taxes when shipping into a foreign country.