We accept returns for artworks damaged during shipping. Returns for other reasons are determined on a case-by-case basis. Send us an e-mail at contact@theartling.com and we will review your request and get back to you within 2 working days.

In the unfortunate event that your order arrives in less than satisfactory condition, simply take a photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send to contact@theartling.com.

The customer is responsible for the original cost of shipment as well as the cost of return shipping using a recognized international courier company such as UPS, DHL, FEDEX, TNT or Registered Mail. All returns must include original packaging and the customer is required to pay for shipping insurance.

Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us with an update and steps on how to proceed.
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