A condition check is a process where we verify if the product is in good condition for a sale before it is shipped to the customers. The condition check will need to be done before and after the item has been packed. Once we have confirmed that the item is in good condition, we will then inform you via email to proceed to pack and prepare the product for shipping.

Before shipping your artwork or design item, you will need to send 5 high-resolution images of your item and an image of the Certificate of Authenticity to The Artling team for our condition check. The list of required images are as follows:
Full front view
Full back view
Left-side view
Right-side view
Detailed close-up shots

You will also need to send these images of the packed item (you will be notified through email to do so).

You will receive an email notifying you to send these images. You can submit these images by logging in and clicking on the “Submit Product Images” button available in the email.

Once you are logged in, click on the ‘Sales’ page to view the product. Then, click on the 'In Progress' button to begin the process.

You will then be directed to the page to submit the required images for our condition check

Our team will review these images and you will be notified through email if the images are approved, or if we have any questions or concerns.
Once the images are approved, you will be notified via email to submit images of the packed product.
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