Q: What happens when I sell my product?

${color}[#000000](For Artists, Designers & Galleries) <ol> <li>Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address.</li> </ol> You will be able to view the delivery address by logging into your account and clicking on the “Submit Shipping Quote” button provided in the email. <img src="https://storage.crisp.chat/users/helpdesk/website/bcd95c278729f800/shipping-1_quc76v.jpg" alt="" /> <ol start="2"> <li>Provide shipping cost: You will need to provide an accurate shipping cost (inclusive of packing/crating &amp; transit insurance for the full product value) for door-to-door shipping from the item location to the customer's address. The customer will then decide if they would like to proceed with their purchase.</li> <li>Condition Check: If the customer confirms their purchase, you will be notified through email to submit the images of the item for our condition check in the following order. </li> </ol> Step 1: Item Condition Check Step 2: Packed Item Condition Check Once these steps have been reviewed and approved, you will receive the shipping details to proceed with shipment. Please submit all images through your Seller Portal. Any images submitted through email or other means will not be accepted. <ol start="4"> <li>Ship to their address: If the customer proceeds and the sale is confirmed, you will be notified via email and will then need to ship the item to the customer’s address. Please use a professional art </li> </ol>

Question 1

What is The Artling's commission?

Accepted Answer

The Artling's commission is charged as a flat rate on online and offline sales made through the platform, depending on the Product category. The listed price should include The Artling’s commission.

Question 2

What are the guidelines for image uploads?

Accepted Answer

Please make sure your images fulfil the following requirements:

Please use high-resolution images. We recommend that the images that have a minimum of 1200px on the longer side and 72 dpi.
Images should either be in a JPEG or PNG file format, up to 10MB.
Images of your work must be sharp and in-focus and show the full artworks or design item.
The dimensions must be accurate.
The artwork has to be well-cropped and centred.
The first image should show the full artwork only without any backgrounds, walls, or borders that are not part of the artwork.
You may include maximum of 1 interior shot (note that interior images are not mandatory).
The image should be of the actual product, and not a render. We do not accept prototypes at this time.
If the artwork comes with a frame, the first image should show the full framed artwork.

Please write the sizes of the artwork both with & without the frame in the Item Description section.
An artwork is considered framed if it is sold with a frame around it.

Example:

**For Design Products: **

If you have a product that comes in different colours, please list each colour as a separate listing.
The first image should show the product being listed only (without additional products). The secondary images can include images that feature other products.
If the product comes in a set, pleas

Question 3

How do I organise for shipping of my item?

Accepted Answer

There are three shipping instructions listed below: (i) local deliveries within Singapore, (ii) international shipments to Singapore, and (iii) international shipments. The steps and information below are important to follow to prevent any issues and delays with shipment.

i. For local deliveries within Singapore, use the shipping details below.

Ship-To/Delivery Address Client’s Name & Contact No. Client’s Singapore Address

ii. For international shipments to Singapore, use the shipping details below.

Consignee Name/Import Tax Payer Party The Artling Pte Ltd 91B Tanjong Pagar Road Singapore 088512 Contact No. +65 6223 0037

Ship-To/Delivery Address Client’s Name c/o The Artling Pte Ltd Client’s Singapore Address Contact No. +65 XXXX XXXX

For all international shipments to Singapore, please note that you will need to list The Artling as the consignee/import tax payer of the shipment so that any payable taxes will be paid by the consignee (i.e. The Artling) and not be charged to the client. The Artling will pay any taxes for a Singapore shipment on behalf of the local client.

iii. For international shipments, use the shipping details below.

Ship-To/Delivery Address Client’s Name & Contact No. Client’s Address

For all shipments, please ensure that shipping insurance is included for the full product price. Please note that the client will pay The Artling for the shipping costs. We will then reimburse you for the shipping cost along wi

Question 4

What happens when I sell my product?

Accepted Answer

${color}[#000000](For Artists, Designers & Galleries)

Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address.

You will be able to view the delivery address by logging into your account and clicking on the “Submit Shipping Quote” button provided in the email.

Provide shipping cost: You will need to provide an accurate shipping cost (inclusive of packing/crating & transit insurance for the full product value) for door-to-door shipping from the item location to the customer's address. The customer will then decide if they would like to proceed with their purchase.
Condition Check: If the customer confirms their purchase, you will be notified through email to submit the images of the item for our condition check in the following order.

Step 1: Item Condition Check Step 2: Packed Item Condition Check

Once these steps have been reviewed and approved, you will receive the shipping details to proceed with shipment.

Please submit all images through your Seller Portal. Any images submitted through email or other means will not be accepted.

Ship to their address: If the customer proceeds and the sale is confirmed, you will be notified via email and will then need to ship the item to the customer’s address. Please use a professional art

Question 5

What is the Condition Check process?

Accepted Answer

A condition check is a process where we verify if the product is in good condition for a sale before it is shipped to the customers. The condition check will need to be done before and after the item has been packed. Once we have confirmed that the item is in good condition, we will then inform you via email to proceed to pack and prepare the product for shipping.

You will receive an automatic email from us notifying you that your product has been sold.
We will then need to proceed with our condition check steps of the product.
You will be notified through email to submit the images of the product for our condition check in your Seller Portal as soon as possible.
Please let us know if you need more than 1 working day to submit these images.

Step 1: Condition Check Before packing and shipping your artwork or design item, you will need to send 5 high-resolution images of your item and an image of the Certificate of Authenticity to The Artling team for our condition check. The list of required images are as follows:

Full front view
Full back view
Left-side view
Right-side view
Detailed close-up shots

You can submit these images by clicking on the “Submit Product Images” button available in the email.

Step 2: Packed Item Condition Check

Once the condition check images have been reviewed by our team, you will be notified via email to proceed with

Question 6

What do I have to do to ship the product?

Accepted Answer

If your product has been sold, the standard process for shipment to the client is as follows:

Condition Check
Certificate of Authenticity
Pack Product
Organise Shipping
Tracking Details

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