Q: What happens when I sell my product?

${color}[#000000](For Artists, Designers & Galleries) <ol> <li>Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address.</li> </ol> You will be able to view the delivery address by logging into your account and clicking on the “Submit Shipping Quote” button provided in the email. <img src="https://storage.crisp.chat/users/helpdesk/website/bcd95c278729f800/shipping-1_quc76v.jpg" alt="" /> <ol start="2"> <li>Provide shipping cost: You will need to provide an accurate shipping cost (inclusive of packing/crating &amp; transit insurance for the full product value) from the item location to the customer's address. The customer will then decide if they would like to proceed with their purchase.</li> <li>Condition Check: If the customer confirms their purchase, you will be notified through email to submit the images of the item for our condition check in the following order. </li> </ol> Step 1: Item Condition Check Step 2: Packed Item Condition Check Once these steps have been reviewed and approved, you will receive the shipping details to proceed with shipment. Please submit all images through your Seller Portal. Any images submitted through email or other means will not be accepted. <ol start="4"> <li>Ship to their address: If the customer proceeds and the sale is confirmed, you will be notified via email and will then need to ship the item to the customer’s address. Please use a professional art handler or recognised loca</li> </ol>

Question 1

What is The Artling's commission?

Accepted Answer

The Artling's commission is charged as a flat rate on online and offline sales made through the platform, depending on the Product category. The listed price should include The Artling’s commission.

Question 2

What are the guidelines for image uploads?

Accepted Answer

Please make sure your images fulfil the following requirements:

High-resolution image. We recommend images that have 1200px on the longer side, minimum 72 dpi.
A JPEG or PNG file, up to 10MB.
Images of your work must be in-focus and show the full artworks or design item.
The dimensions must be accurate.
The artwork has to be well-cropped and centred.
If the artwork comes with a frame, please use a Main image that shows the framed artwork and ensure that the sizes are of the artwork with the frame (an artwork is considered framed if it is sold with a frame around it).
You may include maximum of 1 interior shot (note that this is not mandatory).
The image should be of the actual product, and not a render. We do not accept prototypes at this time.

Example:

**For Design Products: **

If you have a product that comes in different colours, please list each colour as a separate listing.
The Main image should include the product being listed only. The secondary images can include images that feature other products.
If the product comes in a set, please state the dimensions of each piece in the description, and the first image should show all the pieces in the set.

Question 3

How do I organise for shipping of my item?

Accepted Answer

There are three shipping instructions listed below: (i) local deliveries within Singapore, (ii) international shipments to Singapore, and (iii) international shipments. The steps and information below are important to follow to prevent any issues and delays with shipment.

i. For local deliveries within Singapore, use the shipping details below.

Ship-To/Delivery Address Client’s Name & Contact No. Client’s Singapore Address

ii. For international shipments to Singapore, use the shipping details below.

Consignee Name/Import Tax Payer Party The Artling Pte Ltd 91B Tanjong Pagar Road Singapore 088512 Contact No. +65 6223 0037

Ship-To/Delivery Address Client’s Name c/o The Artling Pte Ltd Client’s Singapore Address Contact No. +65 XXXX XXXX

For all international shipments to Singapore, please note that you will need to list The Artling as the consignee/import tax payer of the shipment so that any payable taxes will be paid by the consignee (i.e. The Artling) and not be charged to the client. The Artling will pay any taxes for a Singapore shipment on behalf of the local client.

iii. For international shipments, use the shipping details below.

Ship-To/Delivery Address Client’s Name & Contact No. Client’s Address

For all shipments, please ensure that shipping insurance is included for the full product price. Please note that the client will pay The Artling for the shipping costs. We will then reimburse you for the shipping cost along wi

Question 4

What do I have to do to ship the product?

Accepted Answer

If your product has been sold, the standard process for shipment to the client is as follows:

Condition Check
Certificate of Authenticity
Pack Product
Organise Shipping
Tracking Details

Question 5

What happens when I sell my product?

Accepted Answer

${color}[#000000](For Artists, Designers & Galleries)

Customer registers interest in your item: You will receive an automatic email notifying you about the customer's request for the shipping cost of your item to their address.

You will be able to view the delivery address by logging into your account and clicking on the “Submit Shipping Quote” button provided in the email.

Provide shipping cost: You will need to provide an accurate shipping cost (inclusive of packing/crating & transit insurance for the full product value) from the item location to the customer's address. The customer will then decide if they would like to proceed with their purchase.
Condition Check: If the customer confirms their purchase, you will be notified through email to submit the images of the item for our condition check in the following order.

Step 1: Item Condition Check Step 2: Packed Item Condition Check

Once these steps have been reviewed and approved, you will receive the shipping details to proceed with shipment.

Please submit all images through your Seller Portal. Any images submitted through email or other means will not be accepted.

Ship to their address: If the customer proceeds and the sale is confirmed, you will be notified via email and will then need to ship the item to the customer’s address. Please use a professional art handler or recognised loca

Question 6

Are there specific criteria for the selection of artworks on the website?

Accepted Answer

The Artling is a curated site, and all pieces listed on the platform are reviewed by our team and selected before they are listed. Our team selects pieces that we believe have the greatest market potential for our clientele, and we focus on working with artist/designers who have a proven track record.

Artworks will be assessed based on the following selection criteria:

Does the artwork have a clear concept and strong technical skill?
Does the artwork demonstrate a creative approach to its composition, colors and design elements?
Do the artwork image(s) follow the guidelines?
Does the artist/designer have an established practice?
Is the quality of the work comparable to the other artworks on The Artling?

Please note that we reserve the right to select which pieces are selected to be published and we do not select artworks that present crude nudity, violence, or pieces that depict discrimination of any kind.

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